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Privacy Policy

Privacy Policy

Master Brands Limited (“Master Brands Limited”) values your privacy. In this Privacy Policy (“Policy”), we describe the information that we collect about you when you visit our website, www. masterbrandsbd.com (the “Website”) and use the services available on the Website and how we use and disclose that information.


Your use of the Website and/or Services and any personal information you provide on the Website remains subject to the terms of the Policy and masterbrandsbd.com Terms of Use.
If you have any questions or comments about the Privacy Policy, please contact us at info@masterbrandsbd.com. This Policy is incorporated into and is subject to the masterbrandsbd.com Terms of Use, which can be accessed at www.masterbrandsbd.com/terms


Collection of information

“Your information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: phone number, name, and address, email address, etc.


We collect personal information from Service Professionals offering their products and services. This information is partially or completely accessible to all visitors using Master Brand Limited website or mobile application


Use an account with Master Brand Limited, will be required to disclose and provide to Master Brand Limited information including personal contact details, personal identification details and participate in polls or surveys or feedbacks etc. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate their needs.


The type of personal information that we collect from you varies based on your particular interaction with our Website or mobile application:


  • Consumers: During the Account registration process and during your usage of Master Brand Limited website or application, you also may provide us with your, mailing address, and demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers). We may also collect personal information that you post in your Offer, Profile, Wants, or Feedback, and any comments or discussions you post in any blog, chat room, or other correspondence site on the Website or mobile application, or any comments you provide during dispute resolution with other users of the Website or mobile application.

  • Service Professionals: If you are a Service Professional and would like to post any information about yourself, we will require you to register for an Account. During the Account registration process, we will collect your business name, telephone number, address, zip code, a description of your services, you may require to provide other the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and service professionals.

    All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and service professionals, resolve disputes. address, zip code, a description of your services, you may require to provide other the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and service professionals. All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and service professionals, resolve disputes.

Collection of personal information from social networking sites

You may log into our Website through your Facebook account. If you do so, you must enter the email address and password that you use for your Facebook account. We will ask that you grant us permission to access and collect your Facebook basic information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have set to public on your Facebook account). If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public.

We store the information that we receive from Facebook with other information that we collect from you or receive about you.


Facebook controls the information it collects from you. For information about how Facebook may use and disclose your information, including any information you make public, please consult Facebook’s privacy policy. We have no control over how any third party site uses or discloses the personal information it collects about you.

Collection of automatic information, use of cookies and other tracking devices

We and our third party service providers, which include ad networks, use cookies, web beacons, and other tracking technologies to collect information about your use of our Website and Services, such as your browser type, your ISP or operating system, your domain name, your access time, the URL of the previous website you visited, your page views, your IP address, and the type of device that you use.

We also track how frequently you visit our Website and use our Services. We use this information (including the information collected by our third party service providers) for Website analytics (including to determine which portions of our Website are used most frequently, what our users like/do not like), to assist us in determining relevant advertising) both on and off our Website), to evaluate the success of our advertising campaigns, and as otherwise described in this policy. Currently, we do not honor browser requests not to be tracked.


We may obtain your device ID, which is sent to Master Brand Limited servers and used in fraud prevention efforts.


How Master Brand Limited uses the information we collect

HOW PERSONAL INFORMATION IS USED

  • We collect your personal information and aggregate information about the use of our Website and Services to better understand your needs and to provide you with a better Website experience. Specifically, we may use your personal information for any of the following reasons
  • To provide our Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Website and our Services.
  • For customer support and to respond to your inquiries.
  • For internal record-keeping purposes.
  • To process billing and payment, including sharing with third party payment gateways in connection with Website and/or Master Brand Limited products and Services.
  • To improve and maintain our Website and our Services (for example, we track information entered through the “Search” function; this helps us determine which areas of our Website users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable ).
  • To periodically send promotional emails to the email address you provide regarding new products from Master Brand Limited, special offers from Master Brand Limited or other information about Master Brand Limited that we think you may find interesting.
  • To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested
  • For Master Brand Limited market research purposes, including, but not limited to, the customization of the Website according to your interests.
  • We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data ) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes.
  • To resolve disputes, to protect ourselves and other users of our Website and Services, and to enforce our Terms of Use.
  • We also may compare personal information collected through the Website and Services to verify its accuracy with personal information collected from third parties.
  • We may combine aggregate data with the personal information we collect about you.
  • From time to time, Master Brand Limited may use personal information for new and unanticipated uses not previously disclosed in our Privacy Policy. If our information practices change regarding information previously collected, Master Brand Limited shall make reasonable efforts to provide notice and obtain consent of any such uses as may be required by law.
  • For a better experience, while using our service, we may require you to provide us with certain personally identifiable information e.g. users name, address, location, phone number, device information. The information that we request will be retained by us and used as described in this privacy policy. The app does use third party services that may collect information used to identify you. Link to privacy policy of third party service providers used by the app.


Information disclosed to protect us and others

We may disclose your information including Personal Information if:


  • Master Brand Limited reasonably believes that disclosure is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirement of any governmental authority
  • Disclosure would potentially mitigate our liability in an actual or potential lawsuit,
  • Reasonably necessary to enforce this Privacy Policy, our Terms of Use etc.
  • Disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities, or
  • Necessary or appropriate to protect our rights or property, or the rights or property of any person or entity.


Information disclosed to third party service providers and business partners

We may contract with various third parties for the provision and maintenance of the Website, Services and our business operations, and Master Brand Limited may need to share your personal information and data generated by cookies and aggregate information (collectively, “information”) with these vendors and service agencies.

For example, we may provide your information to a credit card processing company to process your payment. The vendors and service agencies will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the Services to you. If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity.



Disclosure to non-affiliated third parties in furtherance of your request

Your request for services may be shared with third party websites with whom we have a contractual relationship in order to provide your request with maximum exposure. The post on the third party website will include the details of your request, including your location, and other contact details. Interested bidders, however, will be able to click on your request on such third party site, and will be directed to our Website where they will have access to your contact details (Partial or complete), as would any other service provider on our Website interested in bidding on your request.



Disclosure to other users of our website

If you are a Service Professional, the information that you post (other than your payment information) is available to other users of our Website and our Services. Comments that users post to our Website also will be available to other visitors to our Website (see our discussion of User Generated Content below). In addition, we will post the results (in aggregate form) of surveys to our Website. If you are a consumer, name, and location, as well as the details of your request, are available to all visitors to our Website. Bidding professionals also will be permitted to see the consumer’s full name, telephone number, email address and the -location.



Information disclosed to law enforcement or government officials

We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user ID history, quoting and listing history, and fraud complaints, to law enforcement or other government officials if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority.


Information disclosed at your request

We may share your personal information with other Registered Users to whom you explicitly ask us to send your information or if you explicitly consent to such disclosure upon receipt of a specific Service. For instance, when you contract for a specific Service with another Registered User, Master Brand Limited will send that Registered User a notice that includes the personal information that you have chosen to allow Master Brand Limited to reveal to users with whom you contract.